FAQ
Welcome to the Taraissa FAQ section — your quick guide to shopping confidently with us.
Below you’ll find answers to the most common questions about our products, ordering process, shipping, and returns.
If you need further assistance, our customer support team is always happy to help:
📧 Email: help@taraissa.com
📞 Phone: +447367187081
🏢 Address: 5 Broadway Market Mews, London, E8 4TS, United Kingdom
General Questions
Q: What is Taraissa?
A: Taraissa is a UK-based online fashion store offering carefully selected pieces designed to combine comfort, practicality, and everyday style. We focus on providing a clear, reliable, and straightforward shopping experience for customers in the United Kingdom.
Q: How can I contact customer support?
A: You can reach us by email at help@taraissa.com or by phone at +447367187081 during our customer support hours.
Orders & Shipping
Q: How do I place an order?
A: Browse our products on taraissa.com, select your items, add them to your cart, and complete checkout securely through our website.
Q: What payment methods do you accept?
A: We accept major credit and debit cards, including:
▹ Visa
▹ MasterCard
▹ American Express
All payments are processed securely and in GBP (£).
Q: How long does delivery take?
A:
▹ Orders are processed within 1–2 business days
▹ Standard UK delivery takes 2–5 working days
Most customers receive their orders within 3–7 working days from order confirmation.
Q: Do you ship internationally?
A: No. Taraissa currently ships within the United Kingdom only.
Q: Is shipping free?
A: Yes. We offer free standard UK shipping on all orders, with no minimum spend.
Q: Will I receive tracking information?
A: Yes. Once your order is dispatched, you will receive a shipping confirmation email with your tracking number and courier details.
Returns & Exchanges
Q: What is your return policy?
A: You may return or exchange eligible items within 30 days of delivery.
Returned items must be:
▹ Unused
▹ Unworn
▹ Unwashed
▹ In original packaging with all tags attached
Full details are available in our Refund Policy.
Q: How do I return an item?
A: Email help@taraissa.com with your order number and reason for return.
If approved, we will provide:
▹ A free UK return label
▹ Packing instructions
▹ A Return Authorisation Number
Q: Do I have to pay for return shipping?
A: No. All approved UK returns include a free pre-paid return label.
Q: Can I exchange a product?
A: Yes. Exchanges are available within 30 days for:
▹ A different size
▹ A different colour
▹ A different product of equal value
Replacement items are shipped at no additional cost.
Q: How long do refunds take?
A: Refunds are processed within 7 business days after the returned item has been received and approved.
Refunds are issued to the original payment method in GBP (£).
Q: Are there items that cannot be returned?
A: Yes. The following items are non-returnable:
▹ Underwear or hygiene items removed from sealed packaging
▹ Personalised or custom-made products
▹ Items marked as “non-returnable” on the product page
Products
Q: Are your products quality checked?
A: Yes. Products are inspected to ensure they meet our quality and usability standards before dispatch.
Q: How do I choose the right size?
A: Many product pages include a size guide.
If you need assistance, feel free to contact us at help@taraissa.com and our team will be happy to help.
Account & Security
Q: Do I need an account to place an order?
A: No. You can checkout as a guest.
Creating an account allows you to:
▹ Track your orders
▹ Save delivery details
▹ Manage future purchases more easily
Q: Is my personal information secure?
A: Yes. We use SSL encryption and secure, PCI-compliant payment processors. Your personal information is handled in accordance with our Privacy Policy.
Q: How do I subscribe to your newsletter?
A: You can subscribe by entering your email address at the bottom of our website.
You’ll receive updates on new products and announcements. You can unsubscribe at any time.
Contact Us
Email: help@taraissa.com
Phone: +447367187081
Address: 5 Broadway Market Mews, London, E8 4TS, United Kingdom
Customer Support Hours (GMT – London):
Monday–Friday: 9:00 am – 5:00 pm
Saturday & Sunday: 10:00 am – 2:00 pm
▹ We aim to respond within 24 hours.
▹ For additional assistance, please visit our Contact Us page.